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CITYWIDE CLEANERS

Frequently Asked Questions

FAQs

You asked, we answered.

We've compiled answers to the questions we hear most often. Whether you're curious about our cleaning process, service areas, pricing, or turnaround times, you'll find helpful information below. Don't see your question? Contact us at (319) 364-6131—we're always happy to help.

Have more questions? Contact us!

Can I drop off at any location and pick up at another?

No, you must pickup at the same place you dropped the clothing off.

Can I use pickup and delivery for wedding gowns?

Yes! Our pickup and delivery service includes wedding gown cleaning and preservation. We treat wedding gowns with special care during transport and cleaning. Call 319-364-6131 to schedule pickup for your wedding gown.

Can you clean household items like comforters and drapes?

Absolutely! We clean comforters, quilts, bedspreads, blankets, draperies, curtains, tablecloths, area rugs, and decorative pillows. Our large-capacity commercial equipment at our Cedar Rapids facility handles oversized items that standard home machines cannot accommodate.

Can you clean vintage or delicate items?

Yes, we have extensive experience with vintage garments, antique quilts, and delicate heirlooms. Our 97 years of experience includes specialized techniques appropriate for aged and delicate fabrics. Many Eastern Iowa families trust us with items that have been passed down through generations.

Can you clean wedding gowns?

Yes! Wedding gown cleaning and preservation is one of our specialties. We’ve been preserving wedding gowns for Eastern Iowa brides since 1927. We carefully clean your gown and preserve it using materials and packaging designed to protect it for generations.

Do you charge extra for large items?

Yes, large household items like comforters, area rugs, drapes, and feather pillows are quoted individually based on size and cleaning requirements. These items are not included in wash and fold subscription plans. Call 319-364-6131 for a quote on specific items.

Do you clean leather and suede?

Yes, we send them to a specialist for you!

Do you clean uniforms?

Yes! We provide professional uniform cleaning for businesses, healthcare facilities, restaurants, and industrial operations throughout Eastern Iowa. We clean band uniforms, sports uniforms, medical scrubs, chef coats, corporate attire, and more. We offer flexible pickup and delivery schedules for business accounts.

Does your main Cedar Rapids location have drive-through service?

Yes! Our Cedar Rapids headquarters at 1960 51st St NE features convenient drive-through service, making drop-off and pickup quick and easy. Just drive up, and our staff will assist you.

How do I manage my account online?

You can manage your dry cleaning service through our online platform. Schedule pickups, track your orders, manage your subscription, and update your preferences from your smartphone or computer. It’s modern dry cleaning service designed for how you live today. Visit mycitywidecleaners.com or call 319-364-6131 for assistance.

Download Our App Today & Get Started!

How do I schedule a pickup?

Schedule a pickup three ways: Call us at 319-364-6131, use our Book Now feature on our website (mycitywidecleaners.com), or stop by our Cedar Rapids location at 1960 51st St NE. We’ll set you up on a weekly pickup and delivery route that works with your schedule.

How does pickup and delivery work?

It’s simple: Call us at 319-364-6131 or book online to schedule your pickup. We’ll provide you with a personalized bag and tag. Our driver comes to your address on your assigned day to pick up your items. We clean your items according to care instructions. Your fresh, clean clothes are delivered back to you on your assigned day the following week.

How long has Citywide Cleaners been in business?

Citywide Cleaners has been serving Eastern Iowa since 1927 – that’s over 97 years! We’ve served multiple generations of Iowa families and have navigated significant economic shifts including the Great Depression and the 2008 Cedar Rapids Flood. Our longevity demonstrates our commitment to quality and customer service.

What are your hours?

Our main Cedar Rapids facility (1960 51st St NE) is open Monday-Friday 7:00 AM – 6:00 PM, Saturday 9:00 AM – 1:00 PM, and closed Sunday. Drop-off location hours vary by location – most follow the host business hours (Hy-Vee, pharmacies, etc.). Call 319-364-6131 for specific location hours.

What areas do you deliver to?

We deliver throughout Eastern Iowa including Cedar Rapids, Iowa City, Marion, Coralville, Hiawatha, Robins, North Liberty, Tiffin, Solon, Shueyville, and rural communities like West Union, Manchester, Strawberry Point, Fayette, and Clarence. If you’re unsure whether we serve your area, call 319-364-6131 to confirm.

What is Sanitone Master Dry Cleaner certification?

Sanitone Master Dry Cleaner certification is a prestigious designation that represents the highest standards in the dry cleaning industry. The Sanitone process uses proprietary detergents and techniques designed to restore texture and color better than standard dry cleaning. Citywide Cleaners is the only Certified Sanitone Master Dry Cleaner in the Cedar Rapids and Iowa City metro area.

What is your ozone deodorizing technology?

Our ozone deodorizing system provides superior deodorizing power while being gentler on fabrics. This advanced technology reduces chemical usage without sacrificing quality.

Where are your drop-off locations?

We have multiple drop-off locations throughout Eastern Iowa, primarily at Hy-Vee stores and local pharmacies. Major locations include Cedar Rapids (multiple locations), Marion, Iowa City, Coralville, Mount Vernon, Solon, Shueyville, West Union, Manchester, Strawberry Point, Fayette, Clarence, and Belle Plaine. Visit our Drop-Off Locations page or call 319-364-6131 for the location nearest you.

YOUR TRUSTED LAUNDRY SERVICE

Our subscriptions

EASY DROP-OFF & PICKUP

Find the closest drop-off location near you.

All drop-off locations are conveniently located inside Hy-Vee and other participating partner stores. Visit each location's page for specific in-store details.

CONTACT

Speak to an cleaning professional today.

Have questions about our services or need a custom quote? Our friendly team is ready to help you find the perfect cleaning solution.

FAQS

Have more questions? We have answers.

Find answers to common questions about our services, pricing, turnaround times, and pickup and delivery options throughout Eastern Iowa.
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Schedule your pick up or drop off with ease!

Download our free mobile app to schedule pickups, track orders, and manage your account anytime. Available on iOS and Android devices.
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